Registration for our software is handled by the folks at Kagi. They manage the
processing of the monies, but we are ready to help you every step along the way.
More than likely, you will find they make it quick and easy to pay for software.
Just in case you get stuck here is our contact information:
Elsware Ltd.
5886 Oak Hill Rd.
Placerville, CA 95667-8526
ph.530-677-3399 <sales@elsware.com>
fax530-677-3391 <http://www.elsware.com>
…and now, back to Kagi's registration services:
Kagi
1442-A Walnut St #392-QRAK
Berkeley, CA 94079-1405
registration: <sales@kagi.com> send your registration related questions here.
support: <support@kagi.com> use this address only after you have registered.
internet: <http://www.kagi.com> read here for more information.
FAQ via email: <FAQ@kagi.com> send a message and receive the current FAQ as a reply.
Fax: 510-652-6589
How Kagi does business:
Kagi does business via email . We receive postal mail, email, faxes and phone calls, and process registration payments. Kagi processes software product payments for several hundred authors and their programs. We need for you to use the Register program that came with you program since most of the payment processing is automated to keep costs low and frees us to help you when you need it.
How we can respond to you:
After processing we will send all registered users an email that will give you more information about Kagi and your program. Email and fax registrations will be sent an acknowledgement that we received your registration request. Because of the low percentage that Kagi charges for payment processing we will not respond with a phone call, unless you have an "800" number or receive collect calls, and we do not send faxes. The only mail that we send is postcard receipts that have been paid for. Kagi is NOT a software publisher and does not ship any product or return anything sent on disks. Kagi does not provide technical support for any of the other programs they handle.
For technical support:
Contact <support@elsware.com> (Don't bug Kagi, they just handle payments).
How to get help from us if you need it:
If you do not get a response from your registration request in a reasonable amount of time, email four days, faxes six days, postal mail a few weeks, please send the message below to us with the information entered. This way we can help you as quickly as possible:
*We need this data:
Anything that you can provide us with would be helpful, such as when and how you sent your payment and any previous email messages sent. Please tell us exactly what you want us to do/send to you.
Payment-method: Card , Check and check #, cash invoice or First Virtual
Register-to: Registrants name
Time/Invoice: if original had this number
Email: email address
Addr: If used
Card-name: card holder's name
Credit-card#: first 10 digits
Program: program name & cost
The “Register” Application.
Your copy of FinderKeeper™ should come with a small program called “Register”, which you use to create a personalized registration form to send to Kagi. If you do not have the “Register” application, you should download a fresh copy of the whole FinderKeeper™ package from <http://www.elsware.com> - it will include the Register program.
It is vital that you use the registration program since payments sent without the registration form it generates can be delayed or lost.
When you launch the Register program, a window appears asking for all the necessary information. If you have previously registered a program through Kagi your personal information will appear, double check to see that it is right.
You must provide a postal address or an email address so that we can contact you.
Please note that we do not reply by FAX.
* Type your name, postal address, and e-mail address in the boxes at the top of the window.
* If you have no email address enter "none".
* Note: If you do not have an e-mail address, you must check the “Postcard Receipt” box (which automatically adds $1 to your charge) at the bottom right of the window. Otherwise, you will not receive any reply from Kagi to your registration. After the initial postcard receipt Kagi only replies via email.
* Then, fill in the payment details at the bottom left of the window. Choose your method of payment from the pop up menu and complete the relevant information (credit card number, type of currency, etc.) below. Make checks payable to "Kagi" Checks must be in US Dollars only. Please write the program name on the check as well as your email address.
* Note: although your credit card data is scrambled, this is not 100% secure. However, we have never had a case of credit card fraud.
* Note: Purchase Orders must include payment with the invoice.
* Next, indicate the programs you want to register in the middle of the window. Type the number of copies you want to register into the “Single User” box. In most cases you should just type “1”. Do not type the purchase price into this box since the “Register” application computes the fee for you. The “Site” check box is intended for companies or organizations that want a license to use the software on all their machines.
* If you feel that the program is worth more than the registration fee, you can add an optional amount in the “Bonus US$” box. Generosity is a sign of good upbringing. :-)
* Note: If the “Register” application lists more than three programs, and you can use the scroll bar at the right of the window to see the others.
Once you have filled in all this required information, the Register program displays the total amount at the bottom right of the window. Double check the total!
Choose one of these three items, see Email, Fax and Postal instructions for more detail.
* Print... prints a hard copy of the registration form, which you can mail to Kagi with your payment to the address shown on the form.
* Copy... puts a copy of the registration form on your clipboard for you to paste into an e-mail message to send to Kagi. This method works only with credit cards and First Virtual since it is not yet possible to email cash or checks.
* Save... saves a copy of the registration to your hard disk as a SimpleText document for you to print out or e-mail later.
Double check your registration request to see that all the information is correct, if not, correct it using the Register program. Do not edit the output produced by the Register program. The Kagi email and postal mail addresses are given on the registration form and above. Save a copy for yourself. We suggest printing it out. Note the author's email address.
Kagi registration, how it works:
After you register, Kagi automatically sends you an e-mail reply titled “Thanks for your registration”. You should print and save this message as your receipt. If you checked the “Postcard Receipt” box in the Register program, Kagi will send you a postcard with this information. Again, if you do not have an e-mail address, you must request a “Postcard Receipt“ since otherwise you will not receive any reply from Kagi.
It can take Kagi up to a week to process a registration from the date they receive it (please make sure to factor in the delivery time if you use postal mail). If you do not receive the “Thanks for your payment” e-mail message, contact Kagi at <support@kagi.com> or the postal address given on the registration form to ask about the status of your registration. See *We need this data: above. Keep in mind that some registrations can get lost in the mail on the way to Kagi. Please make sure to seal the envelope and write your email address on the check. Also, sometimes the e-mail reply gets lost as well. If you do not receive an email confirmation of your payment, contact us with the "*We need this data:" from above and ask what happened.
